These terms, conditions, covenants, undertakings, rules and the privacy policy (collectively herein, for the sake of brevity referred to as “T&Cs”) and other terms and conditions as may be stipulated by NaukRani.in (Hereinafter, in short referred to as the “Company”) from time to time are applicable to all/any person, whether individual, incorporated or unincorporated entity booking/procuring products and/or services via the Company’s mobile application (App)or otherwise or any other medium such as website etc. run and operated by the Company.
The App and website are owned and operated by the Company and all rights, title, interests including all intellectual property rights in the App and website vests with the Company. Company reserves the sole right to modify the T&Cs at any time.
The terms ‘we’, ‘us’ and ‘our’ refers to the Company and its affiliates and assignees and the term ‘you’ refers to person/persons using the services of the company, visiting the App, Website or any other medium operated and/or controlled by the company and/or availing/procuring products/services on these mediums. Words denoting singular in these T&Cs means plural and vice versa.Words denoting one gender means any applicable gender.
The terms domestic help / domestic worker / maids / worker / employee / candidates etc represents service providers. Please note that these service providers are in no way related to the company, neither they are employed by the company. They are independent people seeking employment / work through our platform.
By accessing or using the App or website, booking/procuring any products and/or services, you agree that the T&Cs as in force from time to time shall apply to you and be legally binding on you.
- The use of the Website by a Employer or a household or company shall be deemed acceptance of and agreement to these terms only.
- Naukrani is a hiring platform. The website has been established to allow an Employer ( household ) to contact Employees (maids / domestic workers / services providers) listed with our platform as job seekers for the purpose of employment.
- The workers profiles listed / registered with us are job seekers. The information concerning skills and experience is provided by the job seeker and it is taken by us on good faith. As an employer you are supposed to check and satisfy yourself regarding the skills and suitability of the candidate. We do not issue any experience certificate to our registered members or endorse their skill / experience.
- Invoice : Naukrani will raise invoice the same day after the worker joins / Joining date of a candidate recommended by us. Our full fee is due to us within 48 Hours of raising the invoice.
- Cooling Period : We offer a 7 day cooling period from the date of raising the invoice, wherein if a worker placed by us leaves within 7 days we will replace the worker for free. ( If a client opts for a refund in this period our refund policy will apply. visitors / users of the site are advised to please check the refund policy for a better understanding)
- Cancellation of Services within cooling period : In case the client chooses not to use our services after raising the invoice, client is still liable to pay us 50% of the invoice amount if cancelled within 48 hours of raising the invoice. If cancelled within 96 hours then 75% of placement fee will be due to us. If cancelled after 96 hours full fees will be due to us.
- We would try to match the workers skill as per your requirement but it is necessary that you meet, interview and convince yourself / your family members about the service providers /candidates suitability and select the service provider /candidate yourself. We will only help with the search and interview process.
- Our warranty is subject to validation, which is by making full payment of our fees due to us within 48 hours of raising the invoice.
- The warranty is not valid where the worker is leaving due to unfair labour practices / unfair treatment or breach of contract / understanding with the employee / worker.
- We are a Hiring Platform – Naukrani will not involve itself or its employees / associates for resolving issues arising between the employer and the employee / service provider ( maid /domestic help etc) during the course of employment / term of the contract or even beyond. If any kind of issue with regards discipline or overall conduct of the worker hired through Naukrani arises it is supposed to be resolved among yourselves or you are advised to take the course of Law.
- Non Discrimination Policy
*Naukrani is an equal opportunity platform and while registering workers it does not discriminate among job seekers (maids, helpers, other service providers etc) on the basis of religion, race, caste, sex, place of birth, descent, sexual orientation, gender identity, disability, age.
*Naukrani also strictly prohibits the users of our website www.naukrani.in from discriminating on the basis of religion, race, caste, sex, place of birth, descent, sexual orientation, gender identity, disability, age or any of them. Naukrani will not tolerate any adverse discrimination against any person on its platform, premises, whether that person is in its employment or otherwise. - Replacement- Subject to the below conditions Naukrani undertakes to replace the Maid / service provider / worker placed by us with a suitable Maid / service provider / candidate / domestic worker willing and able to fulfil the same tasks and duties as in the original job spec form / contract within 72 hours. However this is subject to availability of workers. The maximum time taken could extend from 7 days to 28 days
*We will try to match the skills of the replacement worker with the initially placed worker, however we do not guarantee that the replacement worker will have exactly the same personality traits and attributes as the one selected in first case.
*We provide maximum of three replacements for up to six months from the time of placement of the first worker at no extra charge if the worker leaves the job without any valid reason or does not prove satisfactory in his/ her work.
*The replacement provided will have the same Job description and timings and hours of work as mentioned and filled in the job specification form during placement of the first maid / domestic worker.
*Any change in the specification of replacement worker from the original Job specification form calls the agreement null and void. In case of changes in job description a new agreement with new specification has to be signed to take the process any further. ( charges will apply)
*The salary expectations of replacement worker could be higher than the originally hired worker due to changed market conditions. We will not be responsible for replacements or refunds in cases where the customer is refusing to pay the prevalent salary rates.
*We will not be responsible for a replacement or a refund if the worker leaves the job due to unfair labour practice, verbal abuse, physical abuse or and other abuse to the worker.
*We will not be giving replacements in cases where the worker leaves the job because of changes in job description as against the agreed job description at the time of hiring.
*Salary dues of the existing maid has to be cleared before we take up replacement request. No replacement request will be entertained where the salaries of the maid / domestic worker hired through us is pending or due or withheld for any reason.
*In cases where we fail to provide a replacement within 28 days we will issue you a credit note to the extent of 50% of placement fee which can be redeemed against any of our services within one year.
*We will try to match the skills of the replacement worker with the initially placed worker, however we do not guarantee that the replacement worker will have exactly the same personality traits and attributes as the one selected in first case. - Contract is valid for six months and is renewable every six months by paying the placement fee if you want the replacement service from naukrani.in. No renewal fees to be paid if you continue with the provided help even after the expiration of the contract and do not want the replacement benefit.
- We strongly suggest that the client do a POLICE VERIFICATION of the maid/domestic worker. This ensures that the maid/domestic worker is free of any criminal charges in the past. At any given point of time if there is any crime done by the candidate (Civil or criminal), NaukRani.in would not be responsible for the same.
- If in cases where the worker leaves the job due to any reason you are liable to pay the salary for the number of days he / she has worked with you.
- You are liable to pay salary to the domestic worker for the 5 days of cooling period.
- Refund Terms :- Our clients are advised to check our refund terms. All refunds will be as per the refund policy.
- Company without any obligation may at its sole and absolute discretion provide references regarding the workers previous work place.
- Any products and/or services as availed/booked by you through the Company and also by any other medium operated by the company are after due diligence. However, the company will not be liable or responsible for any act of omission or commission on behalf of the service providers /individuals provided/deputed by the company. So also, the company will not be in any way be liable or responsible for any act of omission or commission on behalf of the individual/’s provided/deputed by the third party service providers / suppliers (“suppliers”) on behalf of the Company. These service providers / individuals are independent entities and are neither an employee, agent, partner of the Company nor do they have any other analogous relationship with the Company. Company is just a medium in consolidating and connecting individual and household, corporate, etc. with their requirement of service and with the persons who wish to avail their services. You agree that any product(s) and service(s) as listed on the App and/or website or on any other medium operated by the company is not provided by the Company.
- In the event you book/avail any products/services via the App and/or website or on any other medium operated by the company then the same shall be at your sole risk and responsibility. You shall be solely liable to ensure that you are lawfully entitled to book/avail such products/services and that you shall use the product(s)/service(s) for only legitimate purposes. You shall also ensure that in no event there exists any condition or situation at the place where service is to be provided that may pose any risk or hazard to the suppliers.
- Company does not endorse and shall not be responsible for any act(s)/omission(s) of the individuals rendering service(s) to you as booked through the App and/or website or on any other medium operated by the company. You shall not hold the Company liable for any act, error, omission, breaches or negligence of or by any individual including deficiency, unsatisfactory or delayed performance of services or for any personal injuries, death, or other damages or expenses resulting therefrom or from the use of services by you. Company without any obligation may at its sole and absolute discretion, try and resolve any dispute between you and the individual engaged by you.
- Company gives you limited non- exclusive, non-licensable, revocable, non-transferrable right to use the App and/or website to just book the products(s)/service(s) listed therein and in no event you shall have any right or license over the App or website including to download, copy, modify or use it any other manner.
- You shall be responsible for making full and final payment(s) for the product(s)/service(s) booked/availed by you within the stipulated time. Payment shall be due immediately upon your use of the product(s)/service(s). In addition there may be fees applicable to you as per the fees structure and taxes and other charges which you may be liable to pay in connection with the services.
- You shall indemnify and hold the Company harmless for any loss, action, damages arising to the Company due to your acts/omissions/violation of any third party violation.
- These T&Cs and all matters arising out of the use of company’s products and/or services shall be governed by, construed and interpreted in accordance with the laws of India, and you hereby consent to the exclusive jurisdiction of courts at Mumbai.
Overseas / Abroad / International Hiring Terms & Conditions
- Please note that while we try our best to find you the right candidate with valid documents and passport who meet your requirement, we advise you to get their necessary legal/document formalities done and issue a work visa by your side for a smooth experience.
- The company do not hold any responsibility, except providing you with an eligible candidate with proper documents and clear record.
- The company will not be responsible for reimbursement of any expenses while hiring the candidates.
