Naukrani Refund Policy
We thank you and appreciate your choice to book maids / domestic workers through our platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any booking of service you make through our platform unless specifically stated otherwise on our product pages or readers offer advertisements.
We make every effort to place the domestic worker / service provider as per the request placed with us and as per the job description and timelines mentioned. But If due to any reason, unavoidable circumstances or beyond the limitations of our team if the interviews / placement is not done within time frames / conditions as given below then the booking shall be cancelled and refunded.
- Refund of Registration Money / Application fee paid in advance will be not be
entertained if conference call process is initiated by our Team. Refund of application
money / registration fees is applicable only in cases where there is no conference call
done. Processing fee of Rs.250/- will be deducted. - Registration money application fee paid in advance will be refunded only if NaukRani.in
is unable to do even one conference call. In such cases where we fail to do conference
calls and if the client raises a refund request a processing fee of Rs.250/- will be
deducted. - Registration money / application fee paid in advance will be refunded The Application
money will be refunded for a 24 hours worker booking only if NaukRani.in is unable to
line up a minimum of one candidate for interview within 10 working days of paying the
advance money due to the limitations of our team. Processing fee of Rs.250/- will be
deducted. - No Refund will be made in any case where the Conference call process has started
i.e. the client has done at least one conference call interview with a worker
- The refund policy of the Placement Fee is applicable only if the full payment is made within 2
days of completion of the 3 day trial period post selecting the maid/domestic worker. - All refund requests are evaluated case by case and NaukRani.in platform reserves all rights to
decline a request if it has reason to believe that the customer is involved in any suspicious /
unethical activities related to the placement - Under no circumstance cash refunds will be given. All refunds will be only through credit
notes which can be redeemed by using any of our services, Deep cleaning, Hiring or verification
services. - If Zero Replacements are used at the time of raising the refund request: 50% of Placement
Fee Between day 1- 15 days of placement 25% of Placement Fee Between 15 days – 30 days
of placement 0% of Placement Fee Post 30 days of Placement - If 1 Replacements is used at the time of raising the request no refunds will be given.
- Under no circumstance a refund request will be entertained where the client has not paid the
salary dues in full for the worker hired through NaukRani.in platform.
