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    Frequently asked questions

    Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

    Frequently asked questions

    What kind of service do you provide?

    We provide all the home help services, be it hiring a housemaid or a houseservant staff, babysitter, nanny or a japa maid, cook or chef – we provide solution for all your domestic HELP requirement.

    How can I place a service request or a requirement

    You can simply call at our customer care no. +91 – 807 061 8111 or visit our website www.naukrani.in for placing your service request or your requirement. We’re working 7 days a week from Monday to Sunday 9:00 AM to 6:00 PM.

    What is the process for hiring a domestic help through you?
    Place Your Requirement- Pay Subscription (Registration) Charge- Maid Profile Screening- Telephonic Interview- Personal Interview- Confirm The Help – Sign The Agreement & Pay Remaining Charge- Stay Relaxed.
    Once selected domestic helper, can I go for a trial period?

    Yes, we provide you service with PAID TRIAL PERIOD, so that you can check on the working efficiency and compatibility of the selected Help with your environment.

    What if i don’t find the Help suitable in the trial period? If so, would it be counted as a replacement?

    No, the Help given in the trial period, if not suitable, would not be counted as replacement. You are always free to ask us another Help but once the complete payment is made to us.

    In case the worker leaves us in the middle of the month then what is the scenario?

    We provide maximum of 3 replacements for up to six months from the time of placement of the 1st worker at no extra charge if the worker leaves the job without any valid reason or does not prove satisfactory in his/ her work. How relaxing !!!.

    What is the number of leaves given to the domestic worker? And when?

    We suggest 2 leaves for 24 Hrs HELP service and 2-4 leave for any other type of HELP service, however, that all depends on the understanding between the Employer and the Domestic Helper.

    Whom should I contact in case I need any help with the service or for replacement request?

    You can call our customer care no. +91 – 807 061 8111 anytime, for any query or help. However, for replacements, you have to first send us a mail at naukraniindia@gmail.com and expect a call back in next 24 hrs from our replacement team.

    Do you provide Domestic Helper with Police Verification done?

    NO, We strongly suggest that the client do a POLICE VERIFICATION of the maid.This ensures that the maid is free of any criminal charges in the past. At any given point of time if there is any crime done by the candidate (Civil or criminal), NaukRani.in would not be responsible for the same.

    What are your registration and service charges?

    Client shall pay an initial amount of INR 500/- to NaukRani.in to initiate the process of maid hunting, which is non-refundable in case NaukRani.in has started the interview process and has forwarded you profiles of the Help. Our service charges for the placement of the domestic helper is INR 7000/- to INR 16000/- as per our plans for 3 replacements for 6 months, which is payable after joining and taking the trial period of the domestic helper.

    Is the registration fee of 500/- Rs. mandatory to pay first?

    We believe in offering service, but service given for free doesn’t count worth value often. Hence, we first insist for 500/- Rs. as registration charge which labels you as a genuine inquirer and gives you priority over others.

    Do we have to pay salary to the domestic helper or to NaukRani.in ?

    Salary of the Domestic Helper should be given to them directly, we just take our Service Charge and take responsibility of providing you with 3 replacements for a period of six months.

    Can I get a Domestic Helper by paying 50% of your charges?

    Yes, you are always free to take benefits of our other offers. You can also avail our service by paying us 50% of service charge with 1 replacement for 3 months contract period.

    Do I have to pay renewal fees after 3 months or six months or after the contract gets over?

    No!!! no renewal fees is applicable if you don’t want to continue/renew the agreement after it expires and continue with the provided Domestic Helper. However, renewing the agreement gives you the guarantee of replacements.

    Can we get the refund of the charges paid to NaukRani.in ?

    Yes we provide refunds as per our refund policy.